.ctc-chat-widget{position:fixed;right:22px;bottom:22px;z-index:999999;font-family:Montserrat,Arial,sans-serif}.ctc-chat-bubble{position:relative;width:58px;height:58px;border:0;border-radius:50%;background:#111827;color:#fff;box-shadow:0 12px 32px rgba(15,23,42,.25);cursor:pointer;font-size:24px}.ctc-chat-presence{position:absolute;right:3px;bottom:5px;width:13px;height:13px;border-radius:50%;background:#9ca3af;border:2px solid #fff}.ctc-chat-presence.online{background:#22c55e}.ctc-chat-unread{position:absolute;right:-5px;top:-6px;min-width:20px;height:20px;padding:0 5px;border-radius:12px;background:#ef4444;color:#fff;font-size:10px;line-height:20px}.ctc-chat-window{position:absolute;right:0;bottom:70px;width:360px;height:510px;background:#fff;border:1px solid #e5e7eb;border-radius:16px;box-shadow:0 22px 60px rgba(15,23,42,.25);overflow:hidden}.ctc-chat-window[hidden]{display:none}.ctc-chat-window header{height:68px;padding:0 16px;background:#111827;color:#fff;display:flex;align-items:center;justify-content:space-between}.ctc-chat-window header strong,.ctc-chat-window header small{display:block}.ctc-chat-window header small{margin-top:3px;font-size:10px;color:#cbd5e1}.ctc-chat-window header button{border:0;background:transparent;color:#fff;font-size:16px;cursor:pointer;padding:6px}.ctc-chat-identity{display:grid;grid-template-columns:1fr 1fr;gap:8px;padding:10px 12px;border-bottom:1px solid #e5e7eb;background:#fff}.ctc-chat-identity[hidden]{display:none}.ctc-chat-identity label{font-size:9px;font-weight:700;color:#475569}.ctc-chat-identity input{display:block;width:100%;box-sizing:border-box;margin-top:4px;border:1px solid #d1d5db;border-radius:8px;padding:7px 8px;font:inherit;font-size:10px;color:#111827;background:#fff}.ctc-chat-body{height:290px;overflow:auto;padding:14px;background:#f8fafc}.ctc-chat-msg{max-width:82%;margin:0 0 10px;padding:9px 11px;border-radius:12px;background:#fff;border:1px solid #e5e7eb}.ctc-chat-msg.mine{margin-left:auto;background:#111827;color:#fff;border-color:#111827}.ctc-chat-msg b{display:block;font-size:9px;text-transform:uppercase;opacity:.7}.ctc-chat-msg p{margin:4px 0;font-size:12px;line-height:1.45;white-space:pre-wrap}.ctc-chat-msg small{font-size:9px;opacity:.65}.ctc-chat-empty{text-align:center;padding:55px 20px;color:#64748b;font-size:12px}.ctc-chat-empty strong{display:block;color:#111827;font-size:15px;margin-bottom:6px}.ctc-chat-ticket-link{border:0;border-radius:8px;background:#111827;color:#fff;padding:9px 12px;font-weight:700;cursor:pointer}.ctc-chat-compose{height:66px;padding:9px 10px;display:flex;gap:8px;border-top:1px solid #e5e7eb;background:#fff}.ctc-chat-compose textarea{flex:1;resize:none;border:1px solid #d1d5db;border-radius:9px;padding:8px 10px;font:inherit;font-size:11px;outline:none}.ctc-chat-compose button{border:0;border-radius:9px;background:#111827;color:#fff;padding:0 14px;font-size:11px;font-weight:800;cursor:pointer}.ctc-chat-window footer{height:26px;padding:0 12px;display:flex;align-items:center;color:#94a3b8;font-size:9px;background:#fff}.ctc-chat-error{padding:8px;border-radius:8px;background:#fef2f2;color:#991b1b;font-size:11px}@media(max-width:600px){.ctc-chat-widget{right:12px;bottom:12px}.ctc-chat-window{position:fixed;left:10px;right:10px;bottom:82px;width:auto;height:min(520px,calc(100vh - 105px))}.ctc-chat-body{height:calc(100% - 220px)}}
.ctc-support-kpis,.ctc-owner-support-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin:0 0 14px}.ctc-support-kpi{border:1px solid #e5e7eb;border-radius:10px;background:#fff;padding:12px;text-align:left;cursor:pointer}.ctc-support-kpi strong{display:block;font-size:20px;color:#111827}.ctc-support-kpi span{font-size:10px;color:#64748b}.ctc-support-kpi.is-active{outline:2px solid #111827}@media(max-width:700px){.ctc-support-kpis,.ctc-owner-support-kpis{grid-template-columns:repeat(2,1fr)}}

.ctc-chat-end{border:1px solid rgba(255,255,255,.45);background:transparent;color:#fff;border-radius:7px;padding:5px 8px;font-size:11px;font-weight:700;cursor:pointer}.ctc-chat-end[hidden]{display:none!important}.ctc-chat-end:disabled{opacity:.55;cursor:wait}
.ctc-chat-attach{flex:0 0 34px;display:flex;align-items:center;justify-content:center;border:1px solid #d1d5db;border-radius:9px;cursor:pointer;font-size:17px;background:#fff}.ctc-chat-attach input{display:none}.ctc-chat-file{display:block;margin:6px 0;padding:7px 9px;border-radius:8px;background:rgba(148,163,184,.16);color:inherit;text-decoration:none;font-size:10px;word-break:break-word}.ctc-chat-file small{display:inline!important;margin-left:4px}.ctc-chat-msg.mine .ctc-chat-file{background:rgba(255,255,255,.14)}
.ctc-chat-file.is-image img{display:block;max-width:180px;max-height:120px;border-radius:7px;margin:0 0 5px;object-fit:cover}

.ctc-chat-compose{position:relative}.ctc-chat-selected{position:absolute;left:10px;right:10px;bottom:100%;z-index:2;padding:7px 9px;border:1px solid #dbe3ec;border-radius:9px 9px 0 0;background:#f8fafc;box-shadow:0 -4px 12px rgba(15,23,42,.06);font-size:10px;color:#334155;max-height:116px;overflow:auto}.ctc-chat-selected strong{display:block;margin-bottom:4px;font-size:10px}.ctc-chat-selected>span{display:flex;align-items:center;gap:6px;min-height:24px}.ctc-chat-selected-name{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ctc-chat-selected small{opacity:.7;margin-left:4px}.ctc-chat-selected .ctc-chat-remove-file{flex:0 0 24px!important;width:24px!important;height:24px!important;min-height:24px!important;padding:0!important;border:0!important;border-radius:50%!important;background:#e5e7eb!important;color:#334155!important;font-size:16px!important;line-height:24px!important}.ctc-chat-selected .ctc-chat-remove-file:hover{background:#d1d5db!important}

.ctc-chat-typing{padding:4px 12px 0;font-size:10px;color:#667085;font-style:italic;background:#fff}.ctc-chat-typing[hidden]{display:none!important}

/* Pass C: owner chat polish + bubble/window controller */
.ctc-chat-bubble{display:flex;align-items:center;justify-content:center;transition:transform .16s ease,box-shadow .16s ease}.ctc-chat-bubble:hover{transform:translateY(-2px);box-shadow:0 16px 38px rgba(15,23,42,.3)}.ctc-chat-icon{font-size:22px;line-height:1}.ctc-chat-window{display:flex;flex-direction:column;height:min(570px,calc(100vh - 110px));width:380px}.ctc-chat-window[hidden]{display:none}.ctc-chat-window header{flex:0 0 70px}.ctc-chat-body{flex:1 1 auto;height:auto;min-height:0;padding:16px;background:#f6f8fb}.ctc-chat-msg{box-shadow:0 1px 2px rgba(15,23,42,.04);padding:10px 12px;margin-bottom:9px}.ctc-chat-msg p{font-size:12px}.ctc-chat-msg small{display:flex;gap:5px;justify-content:flex-end}.ctc-chat-compose{flex:0 0 auto;height:auto;min-height:66px;align-items:flex-end}.ctc-chat-compose textarea{min-height:44px;max-height:100px}.ctc-chat-compose>button{min-height:44px}.ctc-chat-typing{flex:0 0 auto;padding:5px 13px}.ctc-chat-window footer{flex:0 0 26px}.ctc-chat-rating{flex:0 0 auto;border-top:1px solid #e5e7eb;padding:10px 12px;background:#fff}.ctc-chat-rating[hidden]{display:none}.ctc-chat-rating>strong{font-size:11px;color:#334155}.ctc-chat-stars{display:inline-flex;margin-left:8px;gap:1px}.ctc-chat-stars button{border:0;background:transparent;color:#cbd5e1;padding:2px;font-size:18px;cursor:pointer}.ctc-chat-stars button.active{color:#f59e0b}.ctc-chat-rating textarea{box-sizing:border-box;width:100%;height:48px;margin-top:7px;resize:none;border:1px solid #d1d5db;border-radius:8px;padding:7px 8px;font:inherit;font-size:10px}.ctc-chat-rate-send{margin-top:6px;border:0;border-radius:8px;background:#111827;color:#fff;padding:7px 10px;font-size:10px;font-weight:700;cursor:pointer}.ctc-chat-rate-send:disabled{opacity:.45}.ctc-chat-rated{font-size:11px;color:#166534;font-weight:700}@media(max-width:600px){.ctc-chat-window{width:auto;height:min(600px,calc(100vh - 96px));left:8px;right:8px;bottom:76px}.ctc-chat-body{height:auto}.ctc-chat-widget{right:14px;bottom:14px}}

/* v3.6.42 Support KPI icon polish — selected-state behavior preserved. */
.ctc-support-kpi .ctc-admin-stat-icon{width:34px;height:34px;border-radius:10px;display:grid;place-items:center;background:#eff6ff;color:#2563eb;margin-bottom:8px}.ctc-support-kpi .ctc-admin-stat-icon svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.ctc-support-kpi:nth-child(2) .ctc-admin-stat-icon{background:#fff7ed;color:#ea580c}.ctc-support-kpi:nth-child(3) .ctc-admin-stat-icon{background:#faf5ff;color:#9333ea}.ctc-support-kpi:nth-child(4) .ctc-admin-stat-icon{background:#ecfdf5;color:#059669}